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Notice of Cancellation & Withdrawal Form

Consumers are entitled to the right of cancellation according to the following conditions, whereby the consumer is any natural person entering a legal transaction for a purpose which cannot be attributed to its commercial or independent professional activities:

A. Notice of Cancellation

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period shall be fourteen days from the day you or an authorized person other than the shipping agent take the goods.

To exercise you right of withdrawal, you must send us (claro products GmbH, Sonystraße 20, 5081 Anif, Tel.: 0043-6232-2626, a clear explanation (e.g. postal letter, telefax or email) about your decision to withdraw from the contract. You are welcome to use the attached standard withdrawal form. This is not obligatory.

To observe the withdrawal period it is sufficient to send the notice of the intent to withdraw before the expiration of the withdrawal period.

Consequences of Withdrawal

When you withdraw from this contract, all payments which we have received, including delivery costs (with the exception of additional costs, which arise from a different type of delivery other than the cheapest standard delivery offered by us) will be refunded within fourteen days from the day we receive notice of your intention to withdraw from this contract. We will refund your money through the payment method you chose for the original transaction, unless otherwise agreed upon. In any case, no fees will be charged for the refund. We can deny the refund until we receive the goods or until you have given proof that the goods have been sent, whatever is earliest.

You must send the goods to us within fourteen days from the time you have exercised your withdrawal from the contract. The deadline is met if you send the goods before expiration of the time period of fourteen days.

You will be liable for the costs of the return of the goods.

You will only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.

Premature lapse of the right of withdrawal

The right of withdrawal immediately expires in case of contracts of delivery of sealed goods which are not suitable for return on the grounds of protection of health or hygiene if the seal has been removed after delivery.

General Information

  1. Please avoid damaging and contaminating the goods. Please send us the goods in the original packaging with all accessories and packaging components. If necessary, please repackage the goods. If you do not have the original packaging, please use suitable packaging material for sufficient protection against transport damage.
  2. If possible, please send the goods back insured.
  3. Please note that the above items 1-2 are not a prerequisite for the effective exercise of the withdrawal.

B. Withdrawal Form

If you wish to withdraw from the contract, please fill out this form and send it back to us.


claro products GmbH
Sonystraße 20
5081 Anif

We() hereby withdraw from the concluded contract for the purchase of the following goods ()/provision of the following services (*)

Ordered on () _ / Received on () _______

Name(s) of the Consumer(s)

Address of the Consumer(s)

Signature of the Consumer(s) (only by paper)


(*) Delete as appropriate